Shipping & Delivery

Last Updated: September 2026

1. Global Insured Shipping

We ship our bespoke jewelry collections and certified Ceylon gemstones to esteemed clients worldwide. Every parcel is dispatched through premier high-security courier partners (FedEx Priority or DHL Express) and is fully insured for 100% of its valuation throughout transit until delivered to your hands.

2. Domestic Shipping & Boutique Collection

For clients within Sri Lanka, we provide complimentary secure door-to-door courier delivery. Alternatively, you are welcome to pick up your completed piece directly from our flagship Colombo atelier at 514A, R.A. De Mel Mawatha, Colombo 00300 by prior appointment with our concierge.

3. Official Export Certification & Compliance

Jewel Exchange operates under the regulatory standards of the Sri Lankan gemstone trade. All international gemstone and fine jewelry shipments undergo official inspection, sealing, and export clearance through the National Gem & Jewellery Authority (NGJA) and Sri Lanka Customs, guaranteeing legitimate origin and ethical certification.

4. Delivery & Production Timelines

• In-Stock Fine Jewelry & Loose Gemstones: Dispatched within 2-4 business days following payment confirmation and export clearance. International transit typically takes 3-7 business days.
• Bespoke & Custom Commissions: Handcrafted to order with individualized gemstone setting and hallmarking. Please allow 3-6 weeks for artisanal creation prior to dispatch.

5. Adult Signature & Security Requirements

Due to the high valuation of fine jewelry, an adult signature is mandatory upon delivery. Couriers will not leave packages unattended at doorsteps. For insurance and security reasons, we do not ship to P.O. Boxes, APO/FPO addresses, or unverified freight forwarders.

6. Customs, Duties, and Import Taxes

All international orders are exported directly from Colombo, Sri Lanka. International clients are responsible for any applicable local customs duties, tariffs, VAT, or import taxes imposed by the destination country.

These local fees are levied directly by your government and are not included in our item or shipping quotes. Customs procedures vary by region; please consult your local customs authority for specific import thresholds. Refusal to settle local import taxes does not constitute an eligible return.

7. Order Tracking & Delivery Support

Upon dispatch and export clearance, you will receive a confirmation email with your dedicated tracking number to monitor your shipment in real time.

8. Transit Claims & Damaged Shipments

In the unlikely event that a parcel arrives with signs of tampering or damage, please document the outer box with photographs immediately and contact our concierge team at info@jewelexchange.lk within 24 hours of receipt so our insurance claims department can assist you without delay.