Privacy Policy
Your privacy is critically important to us.
Last Updated: September 2026
At Jewel Exchange, we respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this Privacy Policy to explain what information may be collected, how we use this information, and under what circumstances we may disclose the information to third parties.
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Create an account or purchase an item.
- Subscribe to our newsletter.
- Submit a bespoke jewelry inquiry or contact form.
- Communicate with us via email or social media.
The types of information we may collect include your name, email address, postal address, phone number, payment information (processed securely via our payment partners), and any other information you choose to provide.
2. How We Use Your Information
We may use the information we collect to:
- Process transactions and send you related information, including confirmations and invoices.
- Respond to your comments, questions, and requests, and provide customer service.
- Communicate with you about products, services, offers, and events offered by Jewel Exchange (you can opt-out at any time).
- Monitor and analyze trends, usage, and activities in connection with our Website.
3. Cookies & Analytics
We use cookies and similar technologies to enhance your browsing experience, remember your preferences (such as your Inquiry Cart items), and analyze our website traffic. We utilize Google Analytics to collect anonymous aggregated information regarding how visitors interact with our site, which helps us continuously improve our digital catalog and user experience. You can choose to disable cookies through your individual browser settings.
4. Direct Inquiries & Messaging (WhatsApp)
When you contact us or send an inquiry via WhatsApp, you connect directly with our concierge team. By initiating a conversation through WhatsApp, you acknowledge that your phone number, name, and message contents are transmitted through and subject to the privacy and security practices of WhatsApp / Meta Platforms, Inc.
5. Third-Party Service Providers
We may share your information with trusted third-party vendors and service providers who need access to such information strictly to carry out work on our behalf. These include:
- Payment processors and banking institutions to facilitate transactions securely.
- Shipping and courier partners (e.g., FedEx Priority, DHL Express) to deliver your purchases.
- Analytics tools (e.g., Google Analytics) to help us optimize site performance.
- Official regulatory and export authorities (such as the National Gem & Jewellery Authority of Sri Lanka) when processing mandatory export documentation.
6. Data Security
We take comprehensive administrative and technical measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. All payment transactions are encrypted and processed by PCI-compliant third-party providers.
7. Your Rights
Depending on your location (such as the EU/UK under GDPR, or California under CCPA), you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us.
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at: info@jewelexchange.lk.